FAQ
FAQ
Q: How much is shipping?
A: We offer free worldwide shipping on all orders!
Q: How long does shipping take?
A:
- U.S. Orders: Typically arrive within 8 to 12 days. Some high-demand products may take up to 20 business days.
- International Orders: Generally delivered within 10 to 15 business days.
Q: Where is my order?
A: You can track your order using the tracking number provided via email. Most worldwide orders are delivered within 1-2 weeks, depending on the product and destination.
Q: What is my tracking number?
A: Your tracking number will be emailed to you 2-3 days after your order is placed. If you haven’t received it within 5 days, please contact our support team.
Q: I've lost my tracking number. What can I do?
A: Please reach out to us at 2xchancestore@gmail.com with your full name and mailing address, and we will resend your confirmation number.
Q: How can I make changes to my order?
A: To make changes, please contact us within 12 hours of placing your order. Changes can be made to:
- Delivery details
- Name
- Phone number
Q: How can I cancel my order?
A: To cancel your order, you must contact us within 12 hours. We cannot cancel orders that have already been shipped.
Q: What is your return policy?
A: Items are returnable within 30 days of purchase.
Q: Who do I contact if there's something wrong with my order?
A: If you encounter any issues with your purchase, please notify us immediately. Describe the problem and include any available photos by emailing 2xchancestore@gmail.com